|
Home »
Services |
 |
|
![]() |
Reliable Group is committed to ensuring
customers get full advantage of the benefits our products have to offer. Our
software maintenance service structure provides a choice of service plans.
Providing world-class customer support on which a business can consistently
depend is our goal. Customers will enjoy friendly, personalized service from
experts who understand the Key Line of Accounting Software inside and out -- and whose intimate
knowledge of all updates will help them get the most from their investment.
What's Unique about Reliable's Support
Plan?
At Reliable we are firmly committed to providing high quality, timely
customer service. We have refined our Support Plan over the last 30 years, which
includes the numerous benefits listed below for our customers.
Free Complete Upgrades
Free Complete Upgrades throughout the life of our relationship. This unique
characteristic of our new Support Plan provides your company with free upgrades
to the original solution you purchased. We help keep you in the forefront of the
latest technology without any additional cost. From Mainframes to Minis and DOS
to Windows XP, we have been and will be with you throughout the changing of
technology.
New Features and Free Updates
New Features and Free Updates for hot fixes installed at your site. All new
features, fixes and updates to the system are provided without any additional
charge. They can also be installed and updated onto your network and computer
remotely.
Unlimited Phone Support
Unlimited phone support for questions and issues that arise. Our Customer
Service representatives are always available for you to answer your calls during
standard business hours. You can rest assured that your questions or incidents
will not be clocked and your issues will be addressed irrespective of the time
that is required.
Virtual On-Site Support
Virtual On-Site Support At Reliable, we have learned that there is no substitute
for troubleshooting problems directly with your computer. We take advantage of
the best remote access software available to be virtually on-site, thus allowing
us to solve your problems quickly and efficiently.
Task Training
At Reliable we know that the success of our solutions is directly based upon the
users understanding of how to use them. Therefore, we have made training a
priority for our customers. If an employee needs to be trained on certain tasks
within the system, we will provide task training over the phone. This will
insure that they gain the knowledge of the specific task in a timely, accurate
way thus increasing productivity quickly.
Downloads
Reliable Group
maintains an online downloads section to provide you with all applications,
utilities, software updates, documentation and other files you may require. The
online downloads section is only available for registered users. Some portions
of the download area may be restricted to customers that have a subscription to Reliable Group's
Software Maintenance Plan. You will need to have a username and password to
access some of the file areas.
Online
Incident Management Using the Reliable Group's Online Incident
Management system, customers registered for our support plans can track their
support issues. It allows customers to update incidents with additional notes,
upload related files, and close incidents, all online.
|
