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At Reliable we are firmly committed to providing high quality,
timely customer service. We have refined our Support Plan over the last 30
years, which includes the numerous benefits listed below for our customers.
The Enhanced Maintenance plan provides an expanded level
of services that not only ensure the software stays up-to-date, but also
provides customers with the support services that will maximize their
investment. The plan includes:
All the Benefits of the Standard
Maintenance Plan These
include product updates for all major and minor releases, ability to make
suggestions for new features, online access to the product knowledgebase, and qualification
for purchases of additional users and options.
Free Complete Upgrades
Free Complete Upgrades throughout the life of our relationship. This unique
characteristic of our new Support Plan provides your company with free upgrades
to the original solution you purchased. We help keep you in the forefront of the
latest technology without any additional cost. From Mainframes to Minis and DOS
to Windows XP, we have been and will be with you throughout the changing of
technology.
Unlimited Phone Support
Customers need never worry about contacting support again. This service provides
phone access to customer support for any difficulties experienced with the
product. There is no restriction on the number of incidents!
Ability to Make Suggestions for New
Features
Majority of our new features and product
improvements come from the suggestions we receive from customers. This service
provides access to Reliable Group’s online Enhancement Requests submission and
tracking system that directly connects to our global suggestion database.
Ability to Purchase Additional
Product Options and User Licenses
This
service qualifies customers for product extension programs where additional
users, product options, and services can be purchased incrementally, so new
license purchases are not necessary when their businesses grow.
Virtual On-Site Support
Virtual On-Site Support At Reliable, we have learned that there is no substitute
for troubleshooting problems directly with your computer. We take advantage of
the best remote access software available to be virtually on-site, thus allowing
us to solve your problems quickly and efficiently.
Task Training
At Reliable we know that the success of our solutions is directly based upon the
users understanding of how to use them. Therefore, we have made training a
priority for our customers. If an employee needs to be trained on certain tasks
within the system, we will provide task training over the phone. This will
insure that they gain the knowledge of the specific task in a timely, accurate
way thus increasing productivity quickly.
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