Question 1

What is a Global Capability Center (GCC)?

Accepted Answer

A GCC is a company-owned office in India that performs business functions for the parent organization. Unlike traditional staffing, you own the entity, employ the people, and retain all intellectual property. Over 1,600 GCCs currently operate in India.

Question 2

How is a GCC different from traditional staffing?

Accepted Answer

In traditional staffing, a vendor owns the team, the processes, and often the IP. In a GCC, you own everything: your entity, your employees, your knowledge. The GCC is an extension of your company, not a supplier relationship.

Question 3

What size company needs a GCC?

Accepted Answer

Companies from 20-person startups to Fortune 500 enterprises run GCCs. With our FLEXI model, you can start with as few as 5 people and scale from there. The decision is about strategic intent, not company size.

Question 4

How long does it take to set up a GCC?

Accepted Answer

With a BOT model, you can be operational in 6-8 weeks. A COPO model takes 8-12 weeks because entity incorporation is required. A FLEXI model can have your first hire in 2-4 weeks.

Question 5

How much does a GCC cost?

Accepted Answer

Costs depend on team size, location, and roles. Fully loaded India costs are typically 50-70% lower than US equivalents. Contact our team for a personalized estimate based on your specific needs.

Question 6

What is the ROI timeline for a GCC?

Accepted Answer

Most companies see positive ROI within 6-12 months. Unlike traditional staffing where margins compound over time, GCC costs decrease as you scale. The economic advantage grows every year.

Question 7

Are there hidden costs I should know about?

Accepted Answer

We are transparent about all costs: entity registration, compliance, facilities, IT infrastructure, and operational overhead. Our cost model includes everything so there are no surprises.

Question 8

What is the BOT (Build-Operate-Transfer) model?

Accepted Answer

Reliable builds and operates your India center under our entity, then transfers full ownership to you at a predetermined point (typically 18-36 months). You get a functioning operation without managing the setup yourself.

Question 9

What is the COPO (Company-Owned, Partner-Operated) model?

Accepted Answer

Your entity from day one, operated by Reliable under a services agreement. Best for companies whose governance or IP requirements mean the entity needs to be in their name from the start.

Question 10

What is the FLEXI model?

Accepted Answer

Start with a handful of people and only the services you need right now. No entity registration required. Most companies use FLEXI to test the India model before making a larger commitment.

Question 11

How do I choose between BOT, COPO, and FLEXI?

Accepted Answer

It depends on your timeline, budget, governance requirements, and strategic intent. We help you evaluate all three models against your specific situation in our initial consultation.

Question 12

What functions can a GCC perform?

Accepted Answer

Almost anything: engineering, finance, operations, HR, customer support, analytics, compliance, clinical operations. If the work can be done remotely, it can be done in a GCC.

Question 13

How do you handle talent retention?

Accepted Answer

GCC attrition rates are significantly lower than outsourced teams because employees join your company, not a vendor. They build careers with you, work under your culture, and have real growth paths.

Question 14

Which Indian cities do you operate in?

Accepted Answer

We have offices in Vadodara, Noida (Delhi NCR), Hyderabad, and Mumbai. Each city offers different talent strengths and cost profiles. We help you choose the right location for your needs.

Question 15

How do you handle compliance and labor laws?

Accepted Answer

Our team manages all Indian labor law compliance, tax filings, statutory benefits (PF, ESI, gratuity), and regulatory requirements. This is included in our operational services.

Question 16

How long has Reliable Group been in business?

Accepted Answer

Three dates, because they are three different things. Reliable Group was founded in New York as PJL Systems in 1971. India operations began in 1995, initially for our own delivery. We began building India operations for clients in 2005. So: a US company for over five decades, operating in India for three, and doing client GCC work for two. Cumulatively 400 or more clients across that history.

Question 17

What industries do you serve?

Accepted Answer

Financial services, healthcare, pharma, insurance, and private equity are our core verticals. Our domain expertise in these regulated industries is what sets us apart.

Question 18

What happens after the transfer in a BOT model?

Accepted Answer

You have full ownership and can run the center independently. We offer optional ongoing advisory and operational support services if you want continued assistance, but there is no lock-in.

GCC & India Operations FAQ

Getting Started

Costs & Economics

GCC Models

Operations & Talent

Working with Reliable

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