See how your company actually works. Without asking.
Trace captures how work really happens, directly on your team's machines, entirely inside your environment. It turns everyday work into a living map of your operations, then ranks every workflow for AI, automation, or your global capability center.
Runs 100% in your environment. Nothing is sent to Reliable Group or anyone else.
Discovery is guesswork. Trace is evidence.
Every operational initiative starts the same way: interviews, process maps, and workshops. People describe their work from memory, and decisions get made on those descriptions. The problem is that how people describe their work and how they actually do it are rarely the same thing.
And when an experienced team member leaves, the gap becomes permanent. Years of institutional knowledge, the workarounds, the exceptions, the judgment calls, walk out the door with them.
Trace replaces guesswork with evidence. It observes real work as it happens and builds an accurate, permanent record of how your operation actually runs.
Described vs. actual
Interview-based discovery captures what people remember and choose to share, not what they actually do all day.
Knowledge walks out the door
When a long-tenured team member resigns, you typically have weeks to capture years of institutional knowledge. Handover documents never come close.
Point-in-time snapshots go stale
Traditional assessments describe one moment. Operations change every month, and the report on the shelf does not.
How Trace works
Capture
A lightweight, proven capture layer runs locally on the machines your team designates. It records how work actually happens: the applications used, the steps taken, the handoffs between systems. Everything stays on-device, inside your environment.
Protect
Sensitive information is identified and redacted in real time, on the device, before anything is stored. Personal and health information never enters the record.
Understand
Reliable Group's proprietary analysis layer aggregates the captured work across team members, removes the noise, and synthesizes it into a clear picture of your real workflows: what gets done, how often, by whom, and where the friction lives.
Rank and act
Every workflow is stack-ranked into three lanes: best handled by AI, best handled through automation and integration, and best handled by your global capability center team. Your subject-matter experts validate each call. You get an evidence-based roadmap, not a slide deck of opinions.
Your data never leaves your environment. Period.
Trace was designed for organizations where privacy and compliance are non-negotiable.
100% local capture
All recording and processing happens on your machines, inside your environment. There is no Reliable Group cloud. Nothing is transmitted to us or to any third party.
Real-time redaction
Personal and health information is detected and redacted on-device before storage. What is sensitive never becomes part of the record.
You own everything
The captured record lives in your environment, under your administration and your access controls. You decide who sees what, and you can stop capture at any time.
Built for regulated environments
Deployed with enterprise administration, a named internal owner, and your IT and security teams involved from day one. Designed to operate within your existing compliance framework.
What you walk away with
A living map of your operations
A permanent, searchable record of how your teams actually work. Ask it questions. Get accurate answers. It keeps learning as your operation evolves.
An evidence-based opportunity roadmap
Every repetitive workflow ranked for AI, automation, or your global team, validated by your own experts, prioritized by effort and return.
Institutional knowledge that stays
The judgment, exceptions, and workarounds of your most experienced team members, preserved before they are lost, and available to everyone who comes after.
Where Trace changes the outcome
A key team member is leaving
You have 30 days before 15 years of knowledge walks out the door. Trace captures their final weeks of real work with zero handover burden on them, and turns it into a permanent institutional record.
You know AI can help. You do not know where.
Instead of guessing at use cases in a workshop, Trace shows you empirically which workflows are ready for AI, which need integration work, and which belong with your global capability center team.
You want proof your initiative is working
Trace does not stop at the assessment. Left running one month per quarter, it measures how work actually changes over time, so improvement is demonstrated, not asserted.
From evidence to execution
Trace is how an engagement with Reliable Group starts smarter. Traditional discovery relies on interviews and document reviews. Trace grounds the same process in evidence, so your experts spend their time validating findings instead of describing their jobs.
What Trace surfaces flows directly into the Reliable Blueprint: the operational design, organizational plan, and financial model for your initiative. And because Reliable Group builds and operates the team that executes the plan, the roadmap never sits on a shelf. Evidence becomes design. Design becomes a working team, equipped with AI, inside your own entity.
Trace is part of how we run Reliable Group itself. See Relay
Common questions
Stop guessing how your company works.
See it. Rank it. Act on it. All without your data ever leaving the building.