A Mid-Market Bank Built a 40-Person Operations Team in 6 Months
A US-based commercial bank scaled KYC/AML and loan servicing operations in India with SOX-aligned controls from month one.
Professionals
Controls
Months to Scale
Model
The Challenge
The client needed to build a significant India operation quickly, with full compliance from day one and a clear path to operational independence. Their existing vendor arrangements were creating knowledge silos, and they had no institutional ownership of the work being produced offshore.
Our Approach
- Assessed the operational requirements and recommended the optimal GCC model
- Registered the India entity and completed all regulatory filings within six weeks
- Stood up the office infrastructure including IT, security, and facilities
- Recruited and onboarded the initial team against specific technical and cultural criteria
- Established HR, payroll, and compliance operations running on schedule from month one
- Built a transition plan for moving to full client ownership over the agreed timeline
The Result
Within six months: 40 operations professionals onboarded across KYC remediation, loan boarding, and regulatory reporting. SOX-aligned controls in place from month one. By month nine, the India team was processing 60% of the bank’s KYC remediation volume at a direct cost savings that funded a second phase expansion into risk analytics.
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