A Mid-Market Bank Built a 40-Person Operations Team in 6 Months
A US-based commercial bank scaled KYC/AML and loan servicing operations in India with SOX-aligned controls from month one.
Professionals
Controls
Months to Scale
Model
The Challenge
The client needed to build a significant India operation quickly, with full compliance from day one and a clear path to operational independence. Their existing vendor arrangements were creating knowledge silos, and they had no institutional ownership of the work being produced offshore.
Our Approach
- Assessed the operational requirements and recommended the optimal GCC model
- Registered the India entity and completed all regulatory filings within six weeks
- Stood up the office infrastructure including IT, security, and facilities
- Recruited and onboarded the initial team against specific technical and cultural criteria
- Established HR, payroll, and compliance operations running on schedule from month one
- Built a transition plan for moving to full client ownership over the agreed timeline
The Result
Within six months: 40 operations professionals onboarded across KYC remediation, loan boarding, and regulatory reporting. SOX-aligned controls in place from month one. By month nine, the India team was processing 60% of the bank’s KYC remediation volume at a direct cost savings that funded a second phase expansion into risk analytics.
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Methodology and Limitations
- Evidence class
- Client confidential
- Baseline
- Prior operating arrangement and control environment
- Period
- Through the build and stabilisation period
- Scope and attribution
- KYC, AML and reconciliation operations with maker-checker separation.
- Client naming
- Withheld under a confidentiality agreement
- Reviewed by
- Veeral Lakhani, CEO
Client identity withheld under a confidentiality agreement. Figures depend on baseline, scope and period and are not represented as reproducible for every company. Awaiting the signed evidence pack before any figure is restated as independently verified.