From Zero to 200+ Professionals: A Healthcare Services COPO That Changed the Company
A US-based healthcare services company scaled revenue cycle management, clinical coding, and provider operations using the COPO model with HIPAA-ready infrastructure from day one.
Team Size
Compliance Findings
Months to Full Scale
Model
The Challenge
The client needed to build a significant India operation quickly, with full compliance from day one and a clear path to operational independence. Their existing vendor arrangements were creating knowledge silos, and they had no institutional ownership of the work being produced offshore.
Our Approach
- Assessed the operational requirements and recommended the optimal GCC model
- Registered the India entity and completed all regulatory filings within six weeks
- Stood up the office infrastructure including IT, security, and facilities
- Recruited and onboarded the initial team against specific technical and cultural criteria
- Established HR, payroll, and compliance operations running on schedule from month one
- Built a transition plan for moving to full client ownership over the agreed timeline
The Result
The India team now supports multiple end clients through the company’s own delivery model. Quality metrics match or exceed US benchmarks. The India operation forced more organizational maturity in one year than the previous decade of US-only operations. The team continues to grow, and the company now considers India a core part of its competitive advantage.
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