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Reliable Group

For group purchasing organizations

Fee reports slow to tie. Members billed off contract.

An AI operating partner: we measure one team, such as admin fee reconciliation, then rebuild and run that work.

Table of where money and risk sit in GPO operations, by executive, today and once rebuilt. CFO, fee revenue: supplier reports keyed by hand and share-backs built in spreadsheets; once rebuilt, AI reads each report and automation ties it to cash. CEO, member trust: members billed off contract and raising it again at renewal; once rebuilt, tickets open with evidence and rosters are dated to approvals. COO, roster backlog: sites matched to HIN and GLN by hand after mergers; once rebuilt, AI matches site records and automation pushes rosters.
An abstract pattern, not a client result.

Where the hours go

  • Admin fee revenue slow to tie to cash.

    Supplier reports in every layout, some late or short. AI reads each; automation ties it to member, contract and cash.

  • Members billed off contract.

    Each ticket needs the LOC, price exhibit, manufacturer approval and roster date, and members raise it at renewal. Automation assembles the evidence.

  • A roster backlog after every merger.

    Affiliate adds, terminations and merger site changes matched to HIN and GLN by hand. AI matches; automation pushes rosters.

Flow diagram of where pricing stalls after the award, five steps with who takes each once rebuilt; each miss becomes a member call. By hand today: member LOC read and checked, and sites matched to HIN and GLN, both taken by AI; roster dating, marked as where it stalls, and the distributor price load check, both taken by automation. An analyst checks membership and dates.

What we do, and what we leave alone

Sourcing wins the price. Hand work delivers it.

Sourcing decides what goes on contract; manufacturers approve the tier. Site matching, roster dating and price load checks are hand work, and each miss becomes a ticket. We take that work; your staff confirm membership and approve disclosures and payouts.

  • No supplier changes its file
  • Award decisions stay with sourcing
  • Product evaluation stays with clinicians
Before and after diagram of where cost to serve goes in a GPO. Today, hand work in every team: affiliate adds, terminations, merger site changes, HIN and GLN matching, roster pushes, reject follow-up, LOC routing, price load checks, discrepancy tickets, award notices, fee report keying, cash matching, late report chasing, share-back sheets and disclosure figures. Once rebuilt: rosters and LOCs by automation and AI; fees and cash by AI and automation; price checks automated; your team keeps awards, tiers and audits.

What we build and run

Fee reports tied to cash. Rosters kept current.

  • Rules-based automation first
  • AI for unstructured documents
  • People for judgment and accountability

Medical-supply distribution

Healthcare services

ProKure Digital: a 20-plus person India team in six months

A PE-backed medical-supply procurement and distribution company serving hospitals, FQHCs and clinics on federal program pricing, growing fast. Reliable Group hired the leadership layer first, stood up a dedicated team of 20-plus people in India inside Reliable Group's own entity, and consolidated a freelancer network across four countries into one governed organization, in six months.

20-plus people in six months

A dedicated India team of 20-plus people, leadership hired first, stood up in six months.

realized
  • Team and timelinerealized

What transfers: No GPO engagement is published yet. This is a team build for a distributor on the other side of the contract; only the team setup transfers, not fee or roster automation.

Questions GPO leaders ask

  • Cost to serve and fee revenue. Cost: hand work in member services, contract administration and fee reconciliation. Revenue: supplier fees that arrive late or unmatched. The discovery measures one team's hours and prices each rebuild against what those hours cost. You decide on that evidence.

  • One fixed fee for a six to eight week discovery of one team, such as admin fee reconciliation or rosters. You get a workflow map and a fixed-price proposal for the first build. Build it yourself, have us run it, or stop.

  • That variation is the work. The build reads each supplier's report as it arrives, flat file or PDF, maps it to member, contract and tier, flags late or missing reports and compares sales to tracing data where you have it. Your finance team approves payouts.

  • We prepare them. A denied chargeback usually surfaces as a member billed off contract. The build pulls the LOC, roster history and manufacturer approval into one ticket. Your analyst confirms membership; tier eligibility stays the manufacturer's call.

  • The build matches on HIN, GLN, ship-to, bill-to and address, queues uncertain lines for a person, and pushes rosters on each supplier's cadence. For pharmacy tiers it flags 340B hospitals barred from buying covered outpatient drugs through a GPO; your pharmacy and compliance teams decide.

  • It supports them. Under the GPO safe harbor, as of 2026, each provider member gets a written disclosure, at least annually, of what each vendor paid on its purchases. The build assembles those figures from reconciled fee reports; your compliance team and counsel approve them.

Sources for the rules and deadlines on this pagechecked November 1, 2026

Rules change and vary by program, state and contract. Your compliance team confirms what applies to you.

How we handle regulated data

Design posture, not certification

Request documentation
BAA
Where a department handles protected health information, we execute a business associate agreement before Trace is installed or any data is accessed.
HIPAA
We execute a Business Associate Agreement before any engagement that touches PHI, and PHI is accessed only inside client-controlled systems by named individuals. Our first healthcare engagement under BAA is in progress.
Posture
Ready and aligned describe design posture, not certification. Reliable Group does not currently hold SOC 2 or ISO 27001 certification; our teams operate inside client-certified environments under client controls.
Notice
We deploy Trace only after your organization has given team members the written notice required in your state; we provide the notice template.

Your client-specific workflows, data and documentation are yours. Trace is Reliable Group software, licensed under the engagement; third-party tools keep their own license terms.

Last reviewed October 2026

Next step

Stop guessing how your operation works.

Tell us which department eats the most hours. We will say candidly whether measuring it is worth it.